Refund policy

Return and Refund Policy — Europe First

Last updated: July 24, 2026

At Europe First, all items are made to order through our print-on-demand production partners. Each piece is printed and/or manufactured specifically after you place your order, which is why our return and refund policy reflects this made-to-order nature.

1. Made-to-order products

Because our items are individually produced after purchase, we do not accept returns or exchanges for change of mind (for example, choosing the wrong size, not liking the item on arrival, or simply changing your mind), except where required by law.

Under EU consumer protection law, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized (Article 16(c) of Directive 2011/83/EU), which applies to our made-to-order printed products.

2. Defective, damaged, or incorrect items

If you received an item with a manufacturing defect, damaged in transit, or different from what you ordered (wrong size, color, or design), you're entitled to a free replacement or a refund.

To request one:

Contact us at europeansfirst@gmail.com within 30 days of receiving your order.
Include your order number and clear photos of the issue (defect, damage, or incorrect item, including the label/packaging where relevant).
We'll review your request and, if approved, send a free replacement or process a refund, based on your preference.

3. Lost or undelivered orders

If your order doesn't arrive within the estimated delivery window, contact us. We'll check the shipment status with the carrier and, if the loss is confirmed, offer a free reshipment or a full refund.

4. Items not eligible for return

We do not accept returns in the following cases:

Items that have been worn, washed, or damaged by the customer after delivery.
Return requests made after the 30-day window.
Order errors caused by the customer (e.g., wrong size or address entered at checkout), unless the error is caught and corrected before production begins.

5. Refund timeline and method

Approved refunds are processed within 5 to 10 business days, using the same payment method used for the purchase. It may take a little longer for the amount to appear on your bank or card statement, depending on your financial institution.

6. Size exchanges

If you ordered the wrong size by mistake, contact us as soon as possible after purchase: if production hasn't started yet, we may be able to correct the order at no cost. Once production has begun, exchanges for a customer-selected wrong size are no longer possible, since these are personalized items.